We accept returns within 15 days of purchase. If more than 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, mail it to:
Domain Kona LLP
P.O. Box 690
Kealakekua, HI 96750
You will be responsible for paying for your own shipping costs for returns. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. Unfortunately we can’t guarantee we will receive your returned item.
If you need to exchange a damaged or defective item, please notify us at email@example.com, and send your item to: Domain Kona LLP, P.O. Box 690, Kealakekua HI 96750, United States.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you've checked with your bank and credit card company and still have not received your refund, please don't hesitate to contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.